Navigating complex projects is a rewarding endeavor. I am deeply committed to administrative operations, IT management, and technical writing, especially within the military health IT sector.
As Director of Administrative and IT Operations at FTIC, I streamlined processes, implemented software solutions, and managed IT infrastructure, optimizing overall efficiency.
As a Systems Specialist Technician at Leidos, I efficiently managed the Composite Health Care System (CHCS), supporting over 100 military Health System interfaces.
During my time at KSJ & Associates as a Technical Writer II, I managed the entire process of creating and overseeing agreements for military systems, ensuring seamless execution from start to finish.
In my customer service role at the City of Norfolk Animal Adoption Center, I adeptly managed diverse situations, from handling challenging cases to providing compassionate assistance to individuals from various backgrounds and circumstances.
Adept at aligning technology initiatives with overarching business objectives, prioritizing projects, and managing resources to deliver impactful results in a timely manner.
Proven ability to work effectively with various teams and departments, fostering strong relationships and ensuring seamless integration of technology solutions and operational processes.
Demonstrated the ability to independently analyze complex issues, identify solutions, and implement process improvements in various roles, showcasing adaptability and a proactive approach to tackling challenges.